My device does not have access to mobile data or MMS. What should I do?

My device does not have access to mobile data or MMS. What should I do?

Services such as MMS and mobile data are affected by the APN settings of your device. To make sure that you are able to connect to the internet and receive image messages, please use the following APN settings on your device: 

Name: Cuentas 
APN: Wholesale 
Proxy: Not set 
Port: Not set 
Username: Not set 
Password: Not set 
Server: Not set 
MMS Proxy: Not set 
MMS Port: Not set 
MCC: 310 
MNC: 260 
Authentication Type: Not set or None 
APN Type: default,supl,mms 
APN Protocol: IPv4/IPv6 
APN Roaming Protocol: IPv4/IPv6 
Bearer: Unspecified 
MVNO type: None 


🤖 How to Find APN Settings on Android

Keep in mind that Android menus vary slightly by manufacturer, you will generally find them here:

  1. Open your Settings app.

  2. Tap Connections, Network & Internet, or Mobile Network.

  3. Select Mobile Networks or SIMs.

  4. Tap Access Point Names
    .

🍏 How to Find APN Settings on iOS

Apple keeps these uniform, though some carriers lock the menu from being edited manually:

  1. Open the Settings app.

  2. Tap Cellular (or Mobile Data / Mobile Service).

  3. Tap Cellular Data Options or go straight to Mobile Data Network.

  4. Look for Cellular Data Network or Mobile Data Network.

    • Related Articles

    • How can I check my data use on an iOS device?

      To check your current data use on an iOS device: Go to Settings Cellular Mobile Data Then, look at the top for total data usage for your existing billing cycle. You can also check how much usage an individual app used by selecting it in the list of ...

    • What Is RCS? Is it supported on Brax Mobile?

      RCS is currently supported on Brax Mobile in the following manner: Android to and from Android using Google Messages as the primary and recommended messaging application. Android to and from iPhone devices that are utilizing another carrier (an ...

    • Do the U.S. Mobile Plans support roaming?

      Brax Mobile US plans provide coverage within the United States and do not include traditional cellular roaming on foreign networks except for Canada. You can however, make or receive voice calls or SMS over cellular data when traveling abroad with ...

    • How can I check my data use on an Android device?

      To check your current data use on an Android device: Go to Settings Select Network & Internet Select Internet Select Settings next to your carrier Then, look at the top for total data usage for your existing billing cycle. You can also check how much ...

    • How do I port my number out of Brax Mobile? What do I need?

      To port your number from Brax Mobile you can do so by following these steps: Access your account at my.braxsim.brax.me Select 'Plans' on the left and then from the dropdown select 'My Plans' Under the line you wish to port out from Brax Mobile select ...